Business Services

Business Services

Team Leader Supervisor Apprenticeship Level 3: ST0384 

The Team Leader/Supervisor Apprenticeship is for someone who can take responsibility for managing a team or discrete project. They can support, manage and develop team members, manage projects, plan and monitor workloads and resources. They can take responsibility for delivering operational plans, resolving problems, and building relationships. It is applicable to professional team leaders, first line managers and supervisors from all sectors – the private, public or third sector – and all sizes of organisation. Industry recognised Apprenticeship Standard Functional; Skills in Math’s and English Personal development and wellbeing 

How does the EPA process for this apprenticeship Standard work? 

Once an apprentice has completed their training for this apprenticeship, that’s when they begin End-Point Assessment. There are four methods of End-Point Assessment for this standard: The Multiple-Choice Knowledge Test (MCQ) Test a formal Competency Based Interview, Assessment of your Portfolio of Evidence and Professional Discussion relating to your CPD activity (Continual Professional Development) All four assessment methods are designed to ensure that the apprentice has demonstrated the required knowledge, skills and behaviours to pass the apprenticeship and can be graded – either pass, merit, or distinction – against their performance. 

Business Administrator Apprenticeship Level 3: ST0070

This apprenticeship will suit you if you are in an administrative role in any industry and want to develop your administration skills. You will gain practical knowledge of administrative tasks and project planning and will develop your Knowledge Skills and Behaviors in your workplace. Industry recognised Apprenticeship Standard Functional; Skills in Math’s and English Personal development and wellbeing 

How does the EPA process for this apprenticeship Standard work?

Once an apprentice has completed their training for this apprenticeship, that’s when they begin End-Point Assessment. There are three methods of End-Point Assessment for this standard: The Multiple-Choice Knowledge Test (MCQ) Test a formal Portfolio Based Interview and Project Presentation All three assessment methods are designed to ensure that the apprentice has demonstrated the required knowledge, skills and behaviours to pass the apprenticeship and can be graded – either pass, merit, or distinction – against their performance

Customer Service Practitioner Apprenticeship Level 2 : ST0072

The role of a customer service practitioner is to deliver high quality products and services to the
customers of their organisation.

Your actions will influence the customer experience and their satisfaction with your organisation. You
will demonstrate excellent customer service skills and behaviours as well as product and/or service
knowledge when delivering to your customers. You will use a range of skills including communication, personal organisation, demonstrating patiences and team work.
Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2
English and Maths tests prior to completion of their Apprenticeship

How does the EPA process for this apprenticeship Standard work?

Once an apprentice has completed their training for this apprenticeship, that’s when they begin End-Point Assessment. There are three methods of End-Point Assessment for this standard: The Multiple-Choice Knowledge Test (MCQ) Test a formal Portfolio Based Interview and Project Presentation All three assessment methods are designed to ensure that the apprentice has demonstrated the required knowledge, skills and behaviours to pass the apprenticeship and can be graded – either pass, merit, or distinction – against their performance

Back to all Apprenticeships.

Please contact a member of our team on, 01244 344 322, enquiries@richmondtraining.org or call into Richmond Training Office, Unit 9, Rossmore Business Village, Inward Way, Ellesmere Port, CH65 3EY

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